Frequently Asked Questions

FAQ

  • Cedele Rewards Members
  • General Enquiry
  • Cedele Rewards Members
  • General Enquiry

Cedele Rewards Members

1. Why should I sign up as a Cedele Rewards Member?
Enjoy attractive benefits and privileges both online and at Cedele outlets during your 1-year Membership. Sign up or Check out our Cedele Rewards page for more details!
2. Can I earn rebates when I make a purchase on www.cedelemarket.com.sg?
Yes, please indicate that you are a Cedele Member in the SPECIAL INSTRUCTIONS BOX when checking out.Yes, please indicate that you are a Cedele Member in the SPECIAL INSTRUCTIONS BOX when checking out.
3. Can I redeem rebates and other Cedele Rewards Member privileges on www.cedelemarket.com.sg?
For security purposes, redemption of rebates earned at our Cedele outlets and other member privileges (e.g. birthday vouchers) can only be available in store.
4. Why is my Cedele $-points for online order not reflected in my Cedele Rewards Membership portal?
Kindly wait for 2 to 3 working days for your Cedele $-points to be reflected in your Cedele Rewards Membership account after your order completion date.
5. What should I do if my Cedele $-points is still not updated after my order is completed?
You may raise the issue by contacting us at cedelerewards@cedeledepot.com. Kindly expect reply between 5 to 7 working days as we are receiving large volume of requests.
6. Is there a difference between my Cedele Rewards account and Cedele Market account?
Currently, our Cedele Rewards account is not linked with the online order login at Cedele Market. Your Cedele Rewards account is your membership portal where you can check your Cedele $-points balance and vouchers. Your account at Cedele Market is your online order login account.
7. How can I use my voucher for online order at cedelemarket.com.sg?
We have to convert your voucher into voucher code for you. Kindly contact us at cedelerewards@cedeledepot.com to let us know which voucher, in what quantity, and in what denomination. Please expect reply between 5 to 7 working days as we are receiving large volume of requests
8. What voucher can I use for online order?
You can use cash voucher such as “SGD10 Welcome Voucher” or discount voucher such as “Birthday Cake Discount 15 Percent Off” for your online order. We will not be able to convert vouchers such as “Coffee Tea Welcome Voucher” and “Birthday Free Slice of Cake” as you will not be able to choose the beverage/cake slice of your choice.
9. How do I use my voucher code?
Simply enter your voucher code at the Checkout when you order online with us via cedelemarket.com.sg. Please note that only 1 voucher code is allowed per transaction.

General Enquiry

1. I have just placed my order online, when is my order confirmed?
Upon submitting your order, you will receive a confirmation email from The Bakery Depot Pte Ltd. For any assistance regarding your order, please email your queries to orders@cedeledepot.com.
2. Are the prices of the products on the website subjected to change?
All products offered by us are subjected to occasional price changes but we will endeavor to keep prices affordable. You may like to sign up as a Cedele Member to enjoy additional savings when you shop on www.cedelemarket.com.sg.
3. What happens if an item I have ordered online is out of stock or not available?
We try to keep the items in our inventory in stock at all times. However, from time to time, due to increase in demand for an item, the item you have ordered may not be in stock. In such cases, we will try to substitute the out of stock item for a similar item of equal value. You will have the option to refuse the substitution when we get in touch with you through your submitted contact details. In such instance, you will not be charged for the product.
4. What happens if I receive a damaged item?
Items purchased cannot be exchanged, returned, or refunded, except for items which are delivered in a damaged condition. If you have received a damaged item from us, you must contact us within 24 hours of receiving the damaged item by calling (65) 6922 9700 or emailing orders@cedeledepot.com. Once notified about the damaged item, The Bakery Depot Pte Ltd will arrange an exchange or return credit for the damaged item depending on the extent of damage.
5. Can I change or cancel my order?
We are sorry to inform you that cancellations are not allowed and any request for change made 1 day before delivery will not be possible. All other change requests to your order cannot be guaranteed and will have to be handled on a case by case basis. This is because we would have allocated resources and ingredients to process your order(s) upon receiving it. If you require any assistance regarding your order, please kindly call (65) 6922 9700 or email us at orders@cedeledepot.com as early as possible.
6. How many days ahead can I place my order?
You may place your orders in advance but selected items may not be available or discontinued after a certain period. We will contact you should the situation arise to offer alternatives of a similar value.
7. Will my delivery arrive during the specified delivery time stated and can I request for a specific delivery time?
In most cases, delivery times will be within the 2-hour timeslot you have selected. We will always strive to keep to the delivery day and timeslot you requested in your order, but we reserve the right to change it at any time, due to unforeseen circumstances. These include changes in the driver’s delivery routes, extra or reduced delivery numbers, and/or traffic flow issues. The Bakery Depot Pte Ltd will inform you of any changes via email or a telephone call. In the rare event that we are unable to deliver your order, or have to deliver late due to reasons beyond our control, like adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss due to these causes.
8. Who can accept my delivery?
Please make sure that there is someone available to accept your order during the specified delivery timeslot. In any instance that there is no one at home to accept the order, a re-delivery charge of $20 may apply. Please note that the delivery man will only wait a maximum of 10 minutes for your arrival.
9. My question is not addressed in this FAQ, who should I contact?
We will be happy to assist any concerns that you may have about www.cedelemarket.com.sg via email at orders@cedeledepot.com. Please expect a reply from us within 2 to 3 working days.

This FAQ will be constantly updated depending on the number of commonly asked questions we receive. Thank you for your support!

Last updated on 17 September 2020